CACTUS LAB


We genuinely believe that we make some of the staunchest products on earth - Designing them, prototyping them and making the majority of them ourselves allows us to ensure they're as rugged as possible. Engineering for longevity rather than planned obsolescence means we can bake in strength and forget superfluous features. 

So, it's safe to say that we're confident our gear won't let you down. We believe in making stuff that will last and can be enjoyed for years and years. Depending on the product, where and how you use it, all products will eventually wear out over time. Although we don't offer a warranty wear and tear - we still believe that the longevity of a product is the answer to the environmental impacts of what we do and hence we offer a repair service to keep your Cactus gear going. And going. And going...

Repairs are like scars, each one has a story to tell. Here at Cactus, we love a pair of patched Supertrousers, but we also love doing our bit for the environment. We pride ourselves on offering a service that ensures our gear doesn't head to the landfill after a few years of use.

Hemming:

We now offer in store hemming. If you've purchased a pair of trousers or shorts and after a few wears you realise they're too long, come in store and we can sort you out. If you're swimming in them from the get go - we can do them for you while you wait. 

If the job is too big or slightly more complicated we will send it down to the experts in Christchurch. 

Minor repairs & assessments:

Our awesome retail teams are currently training to tackle minor repairs in store. We are, however, slightly more skilled up in our factory. Staff will assess your repair and give you a rough estimate on what it will take to get it back on the road - please bare with us while we get it fixed. 

Lead times: 

We're pretty busy down in Christchurch - designing epic new products & making as much Cactus good stuff as possible - but we do our best to offer repairs in a timely manner. Lead times on repairs are roughly 2-4 weeks. If you're leaving the country on a specific date or your life depends on the repair, let us know and we'll see what we can do. 

Need a bigger repair? Here's what you need to do:

  1. Write a note with your details (name, address, email, phone number) and the repairs you'd like us to undertake.

  2. Send your Cactus gear to our Christchurch store - 258 Lichfield Street, Christchurch, 8011 or bring it into one of our stores.

  3. Sit back, relax and hold tight. Maybe enjoy a whiskey or two..

Once received, we'll assess the repairs and send you an invoice. Below you'll find a table of costs for our repair system. We run a block pricing system & below is an indication of the hit on your wallet. Final costs won't be confirmed until our staff have assessed your garments. Anything under warranty will be covered by us, anything else will be at your cost. Previously, we have offered alterations, but due to our growing size, we don't offer this anymore.

Once paid, repairs generally take 2-4 weeks. If you have sent them to us or brought them into our Wellington or Auckland stores, please allow time for the couriers to return them to you or to the store. If you're still relaxing and it's been four weeks and the whiskey bottle is empty, drop us a line or give us a bell and we'll follow it up for you.

NOTE: WITH ALL CACTUS REPAIRS / HEMMING: We require your product to be scrupulously, meticulously and immaculately clean. Our staff will not touch them otherwise and our precision machinery hates dirt so we'll have to send them back to you or charge a cleaning fee if they are dirty. Also, it's a bit gross expecting our team to get up close and personal with your dirty clothing so, play nice.

If you have a question or query, please get in touch with us by emailing customerservice@cactusoutdoor.co.nz or calling us on 0800 122 682. 



Warranty repair - poor workmanship (stitching failures).

 $0 (we'll sort it)

5-Year Pack Guarantee - (Foray, Hector, Patrol, Huntaway, Miklat, Vacuole). 

$0

Hemming - trousers too long or you want stubbies?

$25

Minor repair (minimum charge) - new dome, tacking holes or something small.

$25

Serviceable repair - new zip (shorts, trousers or jacket  pocket) or a patch & some binding. 

$50

Workable repair - serious patching or tucking.

$75

'Bring em back to life' repair - big zips, knee patches (canvas only) or a combination...

$100
Major repair - holes under the arms, major patches or even a set of Kevlar kneepads.

$150
The full Monty repair - to bring your Cactus goodness back to life (serious pack and jacket repairs generally). 

$200