1. Clean your Cactus gear - we require your product to be scrupulously, meticulously and immaculately clean. Our staff will not touch them otherwise and our precision machinery hates dirt so we'll have to send them back to you or charge a cleaning fee if they are dirty. Also, it's  bit gross expecting our team to get up close and personal with your dirty clothing so, play nice.
2. Write a note with your details (name, address, email, phone number) and the repairs you'd like us to undertake.
3. Send your Cactus gear to our Christchurch store - 90 Fitzgerald Ave, Christchurch, 8011 or bring it into one of our stores.
4. Sit back, relax and hold tight. Maybe enjoy a whiskey or two..

Once received, we'll assess the repairs and send you an invoice. Below you'll find a table detailing the various standard repairs that we offer. These are estimates and the final quote can't be made until the repairs are assessed by our staff. Anything under warranty will be covered by us, anything else will be at your cost. Previously, we have offered alterations, but due to our growing size, we don't offer this anymore.

Once paid, repairs generally take a couple of weeks. If you have sent them to us or brought them into our Wellington or Auckland stores, please allow time for the couriers to return them to you or to the store. If you're still relaxing and it's been three weeks and the whiskey bottle is empty, drop us a line or give us a bell and we'll follow it up for you.

If you have a question or query, please get in touch with us by emailing customerservice@cactusoutdoor.co.nz or calling us on 0800 122 682 or +64 3 374 9268.